What payment methods do you accept?
Neubria accepts VISA, Mastercard, Diners Club, Amex, Discover Card, JCB, and Amazon Pay.
An item I own is now a lower price, can you refund me the difference?
As an online retailer, their prices will change from time to time depending on demand, stock and upcoming sales without prior warning. This being the case, they are unfortunately not able to refund the difference.
The item was on sale previously, can I get it at the sale price?
As an online retailer, from time to time they run limited time only promotions and sales. As such, they are unable to refund the difference.
Have you received my return yet?
Depending on the service used to return your item(s), it can take up to 10 working days (excluding weekends & public holidays) to be delivered and processed by their returns team. They notify you by email once the return has been processed.
Is subscribe & save available outside of the UK?
If they ship to the country where you would like your order delivering to, then you are eligible for the subscribe and save.