Up to what age do children stay free of charge?
Children of up to 11 years of age stay free of charge. This applies for a maximum occupancy of two children per room and may vary depending on room size and local legislation. Children up to 2 years of age are provided with free breakfast and a 50% discount on regular breakfast prices applies for children between 2 and 11 years.
with the exception of children over 2 stayings at the NH Collection Madrid Eurobuilding. Here a €20 VAT included supplement is charged per child per night.
Up to what time is my room guaranteed?
Without a credit card guarantee Until 6 pm in Spain, Portugal, Andorra, Germany, Switzerland & Austria, and until 4 pm in Belgium, the Netherlands, Luxembourg, France, Italy & the United Kingdom.
Is it possible to modify or cancel a prepaid rate?
They have a strict policy on non-refundable prepayment rates, which does not allow for any sort of modification or cancellation.
Can I make use of my NH Rewards points at any time?
Yes, except in the case of promotional-and prepayment rates.
How can I find out if my hotel offers an airport shuttle?
On the webpage of each hotel, a shortlist of amenities is provided on which you can find out about details such as airport shuttle services, fees for high-speed internet access, or their pet policies.