What is the payment method?
North Sails accepts VISA, Mastercard, American Express and PayPal.
Can I track my order?
North Sails will keep you updated on the status of your order via email, so you will know when to expect the delivery. Once the order has been sent to the delivery provider, you will receive a tracking code, With this, you can check what the exact date and time of your delivery will be.
When will my order be sent?
On weekdays, your order will be shipped within 24 hours after you place your order. If you placed your order on Friday, Saturday or Sunday, your item(s) will be shipped within 48 hours.
When can I expect my order?
Typically, a shipment will be delivered within 2-5 working days.
Can I change my order online?
Unfortunately, after placing an order, it is not possible to change it. Should you prefer a different size or colour, please order the new product and return your previous order. To do so, please visit the ‘return’ page.
What should I do if there is something wrong with my order?
Please notify North Sails via the ‘contact us’ page or call their customer service at +393346662890. Please visit the ‘return’ page and fill in the online return form to notify their customer service of your returning order. Additionally, please print the return form and add it to the box containing the item(s) you would like to return. Returning your order is free of charge.
What is your return policy?
In case you would like to return your purchase, please inform North Sails about the reason of return. Returning a purchase is free of charge.