What is the payment method?
Not On The High Street accepts VISA, Mastercard, Apple Pay and PayPal.
Where do you deliver?
Not On The High Street delivers worldwide. The cost for delivery is calculated based on the destination, size and the weight of the product.
When will I be refunded?
Refunds or exchanges will be made to you within 14 days of receipt of the returned goods, provided you have followed all of the procedures and time frames set out in Not On The High Street returns guidelines.
How do I cancel my order?
If your order hasn’t been accepted or dispatched just yet, the best thing to do is contact the Partner – the small business that made or sourced your order – to let them know that you wish to cancel the order.
What is the return policy?
For most products, you have 14 days to notify the Partner – the small business who created your items – if you want to return or exchange the item and another 14 days to send them back. The return period will expire 28 days from the day on which you receive the goods you have ordered.