What payment methods do you accept?
ODs Designer accepts VISA, Mastercard, American Express, Klarna, and PayPal.
How will my order be packaged?
All packages are neatly prepared and your goods will be packaged securely to ensure your order arrives with you in perfect condition.
When will I receive my order?
UK orders placed Monday-Friday before 2.30pm will be dispatched the same day for next day delivery. (excludes weekends) Orders placed over the weekend will be dispatched on Monday for delivery on Tuesday. If you require Saturday delivery, please select this option at checkout. Orders outside the UK placed Monday-Friday before 2.30pm will be dispatched the same day via DHL and will arrive usually within 2-3 working days. Once your order has been dispatched you will receive a tracking code to track your delivery progress.
Can I cancel or make changes to my order?
Once your order has been placed, ODs Designer will work as quickly as possibly to ensure it is sent out to you. If you do happen to have any changes, please make sure you contact them as soon as possible. You can call us on +44 (0) 1744 730 985 or email them at [email protected]
When will I receive my refund?
Once your refund has been processed, you will be notified via email. Refunds usually take 3-5 working days to be returned to you via your original form of payment.