When can I expect my refund?
When a reservation is canceled the same day it was booked, funds for the Airline portion are not collected. Any pending charges you may have seen would have been a “pending hold” for verification. These funds will return to your available credit and will not reflect as a refund. This process normally takes from 3 - 7 business days, depending on your banking institution’s procedures.
Please note: Some Prepaid credit card companies will hold pending authorizations for up to 30 days.
How do I cancel the reservation?
Most airline tickets issued are non-refundable and non-transferable. Name changes are not permitted. However, you may be able to exchange your tickets for different dates. Penalty fees apply and not all tickets are changeable. Please call One Travel exchange department for details. (866) 883-0908
What are the fees associated with Visa and Passport processing?
The cost of services usually comprises of government/document issuing fees, delivery charges, rush surcharges (if any), their service fees and foreign national surcharges.
Government/document issuing fees refer to foreign consular fees or U.S. Passport Agency fees
Foreign national surcharges are added for all travelers who are non-U.S. citizens. A research fee for providing forms and requirements will be charged for all travelers residing outside the U.S.
How do I file a claim?
The insured party should contact Seven Corners toll-free number 1-877-444-4697. Be prepared with dates of travel, ticket numbers, passenger’s names and details of the reason for the claim including medical documentation if applicable.
Can I cancel or make changes to my hotel booking?
Many pre-paid hotels are non-refundable and cannot be canceled or changed. There is a cancellation fee of $35 USD charged by OneTravel.com. You may also be subject to penalties and fees from the hotel. OneTravel.com advises you to verify all hotel rules on your pre-paid reservation.