Original UGG Boots return policy:
Original UGG Boots allows you to make returns for refund within 30 days of your purchase date. You will get a refund of the purchase price of your product(s).
PLEASE NOTE: All returned products must be in brand new condition - not worn, nor washed and with all tags in place.
Do I have to pay a fee for returns?
Yes, with Original UGG Boots, all costs associated with returning your item(s) back to them are your responsibility.
How do I make a return?
- Download a Returns Form. Fill it in and send it to Original UGG Boots along with the item(s) you want to return and get a refund for (you’ll find the return address on the return form).
- That’s it! Original UGG Boots will receive the goods and take the necessary action.
How long do returns/refunds take?
Original UGG Boots refunds are generally processed within 14 business days.
Original UGG Boots exchange policy
If you accidentally ordered the wrong size, colour or style, Original UGG Boots will accept an exchange within 30 days of your purchase.
PLEASE NOTE: All exchanged products must be in brand new condition - not worn, nor washed and with all tags in place.
How do I make an Exchange?
To make an exchange, follow the steps above for making a return. Both exchanges and returns use the same form. For exchanges, you will fill in the ‘Reason for return’ section as “Exchange” and you will fill in the ‘Replacement wanted’ section with your new item(s) of choice.
Do I have to pay a fee for exchanges?
Yes, you are responsible for costs associated with returning your item(s) back to Original UGG Boots and you will also need to pay the shipping cost for the correct item to be sent back to you.
Further shipping charges apply to the exchange of items under certain conditions and Original UGG Boots do not accept returns or exchanges on Custom Made Products, sale or clearance products and Loose Wool products (since Loose Wool products are made new, some wool may fall off from where the skins have been cut - don’t worry, this will subside after a few days).