Can I get return my order and get a refund?
The products you ask refunds for must be in its original, unused condition, unless there is a manufacturing defect. Your refund must be requested by email to [email protected]
within 30 days of the Invoice date. The product must be properly packaged so that it is not damaged in transit. You must pay for all packaging and delivery costs. However, you’ll not get a refund for the original shipping and handling that you paid on the order.
A product I bought seems to a problem in the manufacturing process?
If the Product is faulty due to a manufacturing issue and you wish to return it, Oscillot then will refund your money in full, or exchange it for a new product at their own expense.
I received a free gift with my order and now I want a refund of my order?
The retail cost of the free gift you got will be deducted from the refunded amount.
Does the Warranty apply to every condition?
Please note that the Warranty does not cover:
general environmental wear and tear;
the cost of removal of the Product;
the cost of re-installation;
the cost of delivery;
the cost of disposal of defective Products;
damage to fences or other structures caused by installation or removal of the Product.