HOW MUCH ARE THE SHIPPING FEES IF I BUY MORE THAN ONE ITEM?
Otticanet offers you a special deal: if you order more than one item you will pay only one freight.
ARE THERE ADDITIONAL TAXES FOR SHIPMENTS TO EUROPE?
For citizens who live in the European Union, the prices include VAT taxes.
WHAT SHOULD I DO IF I CANNOT TRACK SHIPMENT?
The tracking number is activated in 24/48 hours time from the moment you are notified. Tracking numbers sent on Fridays will be active on the following Monday. Couriers may not deliver on Saturdays, Sundays and on bank holidays depending on each country.
IS IT POSSIBLE TO SHIP TO A PO BOX?
Otticanet cannot ship to PO BOX, as the courier will require a signature for the delivery.
IS IT POSSIBLE TO SHIP TO AN APO ADDRESS?
It is necessary to indicate a physical address of the base in a foreign country.
IS IT POSSIBLE TO GIFT-WRAP THE PACKAGE?
This service is available only with particular promotions. If you want to discover their offers, join their newsletter.
IS IT POSSIBLE TO RETURN THE GLASSES I RECEIVED?
Yes, you can return the glasses within 30 days from the delivery following their return policy. First of all, you have to fill out their return form, then wait for their e-mail with all the instructions. The product must be unused, clean and not damaged. Moreover, glasses must be returned in their original packaging with the case and all the accessories you received.
DO Otticanet CHARGE ANY RESTOCKING FEES ON RETURNS?
Otticanet do not charge any restocking fees on returns.