What is the payment method?
Outdoor Element accepts VISA, Mastercard, American Express, Discover Card and PayPal.
Do you ship Internationally?
Yes. They ship Internationally.
Where are your products made?
They have awesome factories and vendors with whom they work in the USA, Taiwan, China, and other places. Kodiak and Woolly Mammoth are made in the USA with components from the US and other countries. Firebiners and Fire Escapes are made at their wonderful partner factory in China. You can find the country of origin on their packaging for each of their products or email [email protected]
for a list if you are a retailer.
Is there a return policy?
If your item is unused and in resellable condition, then yes they are happy to help with your exchange. Contact them at [email protected]
How long is the survival cord or jute on your Kodiak or Woolly Mammoth survival bracelets?
Depending on the size, you get 8 to 10 feet of custom survival cord or jute in each bracelet. The custom survival cord has 7 strands of nylon, 2 strands of fishing line, and one strand of jute inside. So you get an average of 63 feet of nylon, 18 feet of fishing line, and 9 feet of great fire tinder (give or take around 10% depending on size).
What if I receive a damaged item?
Outdoor Element is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. They are happy to help if they can with this process. Please save all packaging materials and damaged goods before filing a claim.