What payment method do you accept?
Outdoor Look accepts Visa, MasterCard, and PayPal.
Do you ship Internationally?
Yes. They ship Internationally.
How long will it take for my parcel to arrive?
A CollectPlus delivery will arrive in your chosen store in 1 business day. So if you place your order Monday to Friday before 3.00 pm it will be delivered within 1 day later to the store of your choice. Please ensure you read the dispatch times when placing an order. Some products will take longer to dispatch and you need to allow for these days.
Note that if ordered Saturday or Sunday it will not be delivered till the following Tuesday. You will receive confirmation from CollectPlus via email and or SMS once your parcel is available for collection. This will include your unique collection code. So it is important at checkout to enter a valid mobile telephone number or email address.
Can you advise a time that it will arrive?
Unfortunately, a specific time of arrival cannot be given. You will receive an update when it is available to collect.
What is your return policy?
If you are not completely satisfied with your purchase, simply return it to them within 30 days, unused and in its original packaging for a refund. They recommend that you keep the original packaging until you are sure you intend to keep the goods. Please use packaging which will give a similar level of protection as to when you received the goods to ensure the goods are not damaged on the way back to them. Please include the original invoice document and complete the reverse tear off slip as instructed. This is your returns ID and without this, they can not refund.