What is the payment method?
Prestige Vaping accepts VISA, Mastercard, American Express and PayPal.
Do you ship Internationally?
Yes, Prestige Vaping ships Internationally.
There is a burnt taste when I am smoking my electronic cigarette, why is this?
There are two possible reasons for this occurring. Firstly there may be insufficient e-liquid in the Clearomizer. To avoid this it is best to always try and ensure the e-liquid level is at least a third full. Should the problem still persist then it is possible that due to high usage the Clearomizer has burnt out and needs replacing?
My electronic cigarette is not working, what might the issue be?
Ensure that you have unlocked the battery(The Falcon series comes with a 5 click lock/unlock function) To unlock, click the button five times continuously within 3 seconds.
What is the return policy?
Prestige Vaping are committed to selling high-quality products and they hope you’ll enjoy using their products, but for one reason or another, there may be a time when you need to return the product to them. Please make sure that you check your items carefully before they are used or installed. Prestige Vaping also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.
Prestige Vaping provide a warranty for 28 days after delivery (except in the case of liquids which do not have a warranty period), the Products shall be free from material defects. However, this warranty does not apply in the circumstances described below.
The warranty above does not apply to any defect in the Products arising from:
* fair wear and tear;
* wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
* if you fail to operate or use the Products in accordance with the user instructions;
* any alteration or repair by you or by a third party who is not one of their authorized repairers; or
* any specification provided by you.