What is the payment method?
Rachel Pally accepts Visa, Mastercard, American Express, Discover, Afterpay, Amazon Pay, and PayPal.
Where do you deliver?
Rachel Pally delivers worldwide.
What’s the status of my order?
Once you have placed an order, you can check on its status at any time. To track your order from this page, go here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
How do I change or cancel my order?
If you need to cancel an order, please email the US immediately at [email protected]
and they will try to cancel your order for you. However, please keep in mind their system is designed to fulfil orders as quickly as possible, As a result, they can’t cancel an order once it has entered the shipping process.
When will my card be refunded?
Once your package has been received, your refund or exchange is typically processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place.