How do I track my parcel?
You will receive tracking details in your shipping confirmation email. If you have any issues, send an email over to [email protected]
and one of Ruby Olive’s staff will help you out.
If I am not at home during the day, how can I get the parcel?
If you can’t give a work delivery address when ordering your goods, a delivery card will be put in your letterbox, and the goods will be handled at your local post office. Ruby Olive also give you the right to demand that your parcel be left in a safe location through Australia Post if you wish.
What do I do if my necklace is too short or too long?
If the necklace has an adaptable chain clasp, you can always pop into your local craft shop and grab a short length of chain to add.
And if it’s too long, you can tie one or several knots in each side, where the black rope is. This creates more of a trendy, choker style which might be preferable for some tops and necklines.
when am I charged for my order?
All payments are processed at the point of order.