The item I ordered is out of stock. Why is it on the website?
Don’t worry, RY - Recreate Yourself will always aim to let you know if an item is out of stock.
What happens if I am not at home to accept my delivery?
In this case, you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.
What is RY - Recreate Yourself’s refund policy?
RY - Recreate Yourself’s Returns Policy forms part of their Terms and Conditions of Sale. It is important that you check your order upon receipt and always before use. If any errors occur or issues arise then these need to be reported to RY - Recreate Yourself immediately so they can investigate.
Before attempting to return an order you will need to contact RY - Recreate Yourself’s customer service team to request a returns authorisation number. Without this number, it can be difficult to process your return meaning the process may take longer.
I want to write a complaint?
If you are not satisfied with the way in which RY - Recreate Yourself have handled the return or replacement of any item, please contact their customer service representatives through your RY account.