What is the payment method?
Scrumpies of Mayfair accepts Credit Card VISA, Mastercard, American Express, and Klarna.
What if my order arrives damaged or there is a fault?
Whilst they hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact them immediately at [email protected]
so they can personally assist you and sort out your problem as quickly as possible.
What if your order doesn’t arrive when you expect?
If your delivery is more than the number of days specified above and you are not able to locate your parcel using the tracking service, please contact them. They will then do everything they can to track down your order.
How long does it take for my exchange/refund to be processed?
They try and process returns as quickly as possible. If you are initiating a return, they try their best to reply with your Returns Authorisation number within 24 hours.
If you’re exchanging, they will send your new knickers out, and email you a new tracking number within 1-2 business days
If you’re refunding, they will refund you through the same method you used to pay within 7 business days.
What is the Returns Policy?
They accept exchanges and refunds on all their knickers.
They only ask that the following requirements are met:
* The item/s must be in original condition, with all tags remaining in place, including the hygiene strip;
* Item/s must not have been worn, washed or altered in any way; and
* Refunds will be issued excluding the original shipping cost for goods shipped outside of the UK.