What payment methods do you accept?
Secrets Shhh accept VISA, Mastercard, Amex, Apple Pay, Afterpay, and PayPal.
How long will international (outside Australia) shipping take?
All international orders will be processed and shipped via Australia Post international Standard or Express Post. All prices include GST and are in Australian dollars. Please note, if your order is placed on a weekend or public holiday it will be processed on the next business day. Delivery time depends on the order destination but generally 7-10 working days. This is subject to change as customs may add to this timeline. You can track your order via the Australia Post website for international orders. If your item has not arrived in a reasonable time frame, please feel free to email.
How can I track my order?
Australia Post will send you an email with your tracking number as soon as your order is dispatched. Visit this link https://www.secrets-shhh.com/apps/trackorder to find out the status of your delivery. If your item has not arrived in a reasonable time frame, please feel free to email them at [email protected]
How can I return the item?
* To return an item purchased online and you know your order number please use the returns form.
* If you do not have your order number and your wish to return an online purchase, please contact [email protected] and they can assist you with providing your order number so you can complete the returns form online.
* If your purchase has been resized, modified or engraved unfortunately they are not able to accept returns or exchanges.
* They are not able to refund on gift vouchers.
* Custom Orders are not eligible for refunds, exchange or credit notes.
* Please send your jewellery back to them in the SECRETS jewellery box provided.
* Enclose either the original or a copy of your receipt or guarantee card within 30 days of receipt of the jewellery.
* All returns are subject to quality inspection by their Customer care team before an exchange or credit note is issued.
* You will be refunded the same way that you initially paid for your order excluding any delivery charges within 7-14 business days of receiving your returned item.
* Secrets Shhh does not take any responsibility and will not be liable for any items lost, damaged whilst in the care of Australia Post or any other carrier.
* Secrets Shhh will only provide credit or exchange to the value of the item and not for the shipping cost.
What if I receive a damaged item?
If you received a damaged item in the mail, they would urge you to act immediately. Please follow the prompts on How to Return Your Jewellery.