What is the payment method?
Sex Toys accepts VISA, Mastercard, Amazon Pay, and PayPal.
How can I track my order?
Your order will move through their system and once dispatched you will receive an email confirmation. For Courier Next Day & Royal Mail Tracked deliveries, your unique tracking number will be included in the email when they dispatch your order. Next-Day Courier Service is with DPD Local or UK MAIL, please check your e-mail confirmation to find out which courier service has been used and confirmation of your tracking number. Alternatively, you can call their Customer Services Department on 0800 302 9199. Please be aware that Sex Toys cannot be held responsible for orders delayed by incorrect address information supplied during the checkout process.
What is the Cancellations policy?
You have the right to cancel your order for a full refund. Sex Toys work on a same day dispatch system, so please try, and cancel your order on the same day as ordering to avoid the inconvenience of returning your order.
What if I received a faulty item?
If your item is faulty, please make sure that you clearly detail the issue that you’ve encountered, your order number and your preferred outcome – refund or exchange. If you have used the item, please make sure that it has been thoroughly cleaned before sending it back. If Sex Toys find that the item is not faulty this will be returned to you.
Can I cancel my order?
You have the right to cancel your order for a full refund. Sextoys.co.uk work on a same day dispatch system, so please try, and cancel your order on the same day as ordering to avoid the inconvenience of returning your order.
What is the return policy?
Sex Toys will offer a full refund or exchange within 365 days for unwanted, unopened, and unused items. You can also return faulty units within one year of your purchase completely free of charge and for a full refund or exchange. All claims for delivery shortages and damaged items during delivery must be reported to us within 30 days of the delivery date.