What is the cost of delivery?
Delivery to a UK address is free for orders of £49 and over, and £4.99 for orders under £49. If you require next working day delivery, please place your order by midday (Monday-Friday). There is a £6.99 surcharge for this service. For selected small items the option for Royal Mail delivery at £2.49 will be available. However, if a product is under warranty and you are claiming parts, there is no charge.
How to pay?
simplehuman accepts PayPal, American Express, Discover, MasterCard, and Visa.
Can I change the order?
Once you place an order, their efficient team packs and dispatches your item(s) as quickly as possible. Because of this, orders already in the process cannot be modified. However, if you do not love the product when it arrives at your door, just follow their return policy and send the product back to them free of charge.
How can I return?
Returns are onsimplehuman! They understand that (however unlikely) sometimes a product might not be what you expected, that’s why all returns to simplehuman are collected free of charge. This allows both you and them to easily track your returned item(s). To return an item, please, repack it in the original packaging, then please contact them or call 01491 875 974 to arrange a collection. Their customer service team will provide further instructions. However, please remember, items must be returned to them unused and in the original packaging within 45 days from the original date of purchase. Once they’ve received your item at simplehuman, they will gladly refund you in full using your original payment method (not including delivery].
Can I exchange?
If you would like to exchange an item, return the unused purchased product to them. In the meantime, you can immediately place another order for the item you want, or you can wait until they receive the returned item at simplehuman and credit your account.
Can I get a refund?
Once they receive your returned package at simplehuman, they will send you a confirmation email. At that point, a refund will be issued to you for the amount paid for your item(s) using your original payment method. This may take up to 3 business days to show in your account.