What is the payment method?
Simply Straws accepts VISA, Mastercard, American Express, Discover Card, Amazon Pay, and PayPal.
Where do you deliver?
Simply Straws delivers worldwide.
What are my shipping options?
Standard shipments within the United States are usually sent via USPS, however, they do offer other expedited method and use UPS if requested. Simply Straws’ll email you when your order has shipped with the tracking number.
How long will it take to receive my order?
Simply Straws try to ship orders immediately but orders are typically fulfilled and out the door within 3-5 business days. If you selected an expedited shipping method of 2nd Day Air or Next Day Air, your order will typically ship within 1-2 business days. Customize your straw or mug? Add an additional 3-5 days.
Can I cancel my order?
Cancellations must be submitted within 24 hours from placing an online order. Please email [email protected]
to cancel your order.
How do I know if my order was processed?
Before checking out, make sure to double-check the information you entered is accurate – especially your email address. If you have successfully placed a purchase, you will immediately be sent a confirmation email receipt with your order information. Your email confirmation receipt will have the amount that was charged to your card. If you have placed multiple orders, you will receive a confirmation email for each individual order successfully placed.
What is your return & exchange policy?
Simply Straws accept exchanges or returns within a 30-day window as long as received in original condition. Customers are responsible for return shipping but Simply Straws will ship the exchange, free of cost. Personalized straws are non-refundable. Please see their Return/Exchange Policy for additional information.