What is the payment method?
Sinclair Institute accepts VISA, Mastercard, American Express, Discover Card and PayPal.
Can I get an exchange or refund on an item after 90 days?
After 90 days, merchandise may only be exchanged if defective. Once Sinclair Institute returns department receives and inspects the merchandise, an exact replacement will be shipped out to you, if an exact replacement is not available, an appropriate substitute may be selected at their sole discretion.
How will I be refunded?
Refunds will be made by check, or if the original purchase was made by credit, your credit card will be credited for the returned merchandise - shipping and handling is not refundable.
Do I have to pay to ship the item back?
Shipping charges will be refunded only if merchandise is found to be defective or damaged. Shipping charges will not be refunded for the merchandise found to be unsatisfactory. Please use the US Postal Service for all returns.
What is your return policy?
Because Sinclair Institute want you to be 100% satisfied with everything you purchase from BetterSex.com, you may return an merchandise you find unsatisfactory. You have 3 whole months to enjoy your purchase. If any item doesn’t live up to the Sinclair Institute promise, return it for a new one, a different one, or your money back.