What is the payment method?
Soma Intimates accepts all major credit cards (Discover, American Express, Diner’s Club International, JCB, CUP, Visa and MasterCard), PayPal, Soma Gift Cards and check cards from either Visa or Mastercard).
When will my order be processed?
If your order fits all authorization criteria, then all orders placed Monday-Friday before 12 pm EST ship out the same business day, pending any unexpected delays. Orders placed on weekends and holidays will be processed and shipped on the next business day. If an item is on backorder, the item will ship out once it passes their quality control process.
Is my gift packaging refundable?
Your gift packaging is not refundable.
How do I modify or cancel my order?
Due to the quick processing time at their distribution centre, Soma Intimates is unable to cancel or modify an order after it has been submitted.
What is your return policy?
Merchandise returns and exchanges will be accepted (excluding “final sale” items and gift boxes) within 60 days of the date of purchase. Returns must be accompanied by original or gift receipt, or date and amount of purchase must be validated in their system. Customer identification may be required. Refunds will be made in the original form of payment, except that merchandise credit may be given for gift receipt returns. If your original purchase was made by check, you may choose to receive a merchandise card, or a check will be mailed within 30 days of return. Merchandise must be in its original condition, unworn and unwashed, or merchandise must be defective. Merchandise purchased in an outlet store must be returned to an outlet. Purchases must be returned in the country of original purchase. Soma Intimates is unable to accept the return of product purchased online via BorderFree. All shipping and handling fees are non-refundable.