What payment methods do you accept?
Soul Electronics accepts VISA, American Express, Apple Pay, Diners Club, Discover Card, Google Pay, JCB, Mastercard, PayPal, Shop Pay, Venmo, and PayPal.
Do you ship internationally?
Yes, Soul Electronics ships their products globally.
How do I track my order?
Once your order has been confirmed, you will receive a confirmation email with tracking. You can track the progress of your package by clicking on the link provided.
How long will it take for my product to arrive?
Orders are fulfilled within 12-24 hours of purchase. You can expect to receive your order in 2-7 working days. Orders outside of the United States will have to wait 3-7 days and additional time may be added due to your local customs laws.
Can I have my product delivered to a different address from my purchasing address?
Yes, that is okay. If the delivery address is not a P.O. Box address, then you are fine.
Can I modify or cancel my order?
Orders placed are usually fulfilled within 12-24 hours. If your shipment has been shipped out, it cannot be modified or canceled.
What do I need to fulfil my warranty?
Please send them a picture of your product and proof of purchase (Receipt, Order Number, etc.)
I would like to make a refund. What should I do?
First off, they would like to thank you for your consideration in buying their products in the first place. Soul Electronics understand that you may need a refund due to personal reasons and they are here to help you. Here are some things that you will need to know:
* If your product has not been shipped, they can offer a full refund.
* If your product is in transit, please return the item back to them the same way you received it, and they will refund it once they have received the item in their warehouse.