What is the payment method?
Spring Step Shoes accepts Amex, Apple Pay, Diners Club, Discover, Google Pay, JCB, Master Card, Shop Pay, PayPal, and Visa.
Can I order over the phone?
Yes. If you would like to order by phone, a Customer Assistance associate will assist you to complete your purchase. Please call springstepshoes.com Customer Assistance toll-free at 1-877-444-6703.
Why can’t I print my return label?
If you are experiencing difficulty printing your return label, they are happy to assist you. Contact SpringStepShoes.com Customer Assistance toll-free at 1-877-444-6703.
How can I cancel my order?
Orders can not be canceled once they have been submitted.
How can I change my order?
Contact SpringStepShoes.com Customer Assistance toll-free at 1-877-444-6703 as soon as possible after placing your order. Please note that changes to your order can only be made during the processing phase. Once the order is shipped, it cannot be changed.
What is your return policy?
They want you to be completely satisfied with your Spring Step product. Please try your new shoes on a clean indoor surface and make sure they fit before wearing them outside. If for any reason you are not happy with your purchase from www.SpringStepShoes.com, please return the item to us within 30 days of purchase in its original, unworn condition for a refund or exchange.