What is the payment method?
Spy Associates accepts VISA, Mastercard, Amerian Express, Discover Card and PayPal.
Does Spy Associates ship worldwide?
Yes, Spy Associates ship worldwide. On international orders, any CUSTOMS FEES are the responsibility of the purchaser NOT SpyAssociates. Every country’s import rules are different, so it’s impossible to guess how much, and if any fees may apply.
When will my order ship?
Your Order will be given to the shipping carrier the same day you place the order, not including national holidays & weekends. Shipping days do NOT include weekends UNLESS you order SATURDAY DELIVERY at checkout. Any order placed after 2 pm weekdays or on Saturday/Sunday will be shipped out the next business day.
What is the warranty policy?
Every product receives FREE LIFETIME SUPPORT. Spy Associates guarantee all SpyAssociates.com products to be free of defects in workmanship and material for 90 days (some manufacturer’s warranty is one (1) year or lifetime - please see info on the page for specific product’s details) after sale to the customer. Spy Associates will replace or repair the product(s) at their option providing there is no evidence of customer misuse or alteration.
What is the return policy?
Any return must be authorized by a representative of SpyAssociates.com and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from SpyAssociates.com. No returns will be authorized after ten (10) business days of receipt of product(s) by the customer unless found to be defective, in which case Spy Associates will replace at no charge once returned with authorized RMA.