What is the payment method?
SSENSE accepts payment via VISA, Mastercard, Alipay, and Paypal. Alipay is available in all shipping countries/regions except Australia, Canada, Hong Kong SAR and Japan. Please note only one (1) form of payment method may be used on a single order.
Can I modify or cancel my order?
You can modify or cancel your order as long as it has not been packed and/or shipped. They will do their best to accommodate any changes or cancellations before the order enters their shipping queues.
What is SSENSE return policy?
If you are not satisfied with your order then you can return it within 14 days from the date of the purchase.
How long will it take to get a refund?
A refund will be issued back to your original payment method within 5 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.
Are shipping costs refundable?
No, the original shipping fees are not refundable.