What forms of payment method do you accept?
Stella and Bow accepts all major Debit & Credit Card.
Do you ship Internationally?
Yes. They ship Internationally.
What are the delivery times?
They attempt to promptly ship the products ordered. Generally, orders placed Monday-Friday before 12 PM EST will begin processing that day, excluding holidays, and will ship within 1-5 days.
Do you charger sales tax?
Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; they have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information.
Can I exchange the item?
They only accept size exchanges.
What is your return policy?
They will accept full-priced returns within 14 days of delivery to your door. Please note, ALL CUSTOM ORDERS ARE FINAL SALE, and all sale items are FINAL SALE. To return an order, please contact [email protected] with your name, order number, and items that you want to return, and we will issue you a return label. Please note that they deduct the return shipping fee (Approx $5) from your refund. Refunds can only be credited back to your original method of payment. Be sure to package returns well, as items damaged from improper packaging will not be accepted.
Items will only be refunded if they are delivered back to them in the same condition they left them in. Item(s) must be in original unused condition, and all tags, cards, boxes, and/or pouches must be included with your return.
Refunds are issued once the merchandise has undergone a quality control check. Stella and Bow have the right to refuse any returns that do not meet the conditions stated above. Once your package has been received at Stella and Bow your credit will be processed within (5) business days of receipt.
Please note that they do not accept international returns. Stella and Bow are not responsible for the delayed delivery of packages due to customs or weather-related issues when shipping internationally. The order recipient is the importer of record and must comply with all laws, regulations, and restrictions of the destination country. Any duties and taxes, if applicable, are the responsibility of the international customer. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.