What environmental conditions will Sugru work in?
Sugru is amazingly robust. It can withstand temperatures between -50°C (-58°F) and 180°C (356°F), making it freezer-proof, heatproof, and dishwasher-proof. It’s also weatherproof, waterproof, UV-resistant, and electrically insulating (up to 24v and under 1 amp). It’s easy to clean with soap and water and equally happy in your washing machine and dishwasher. Sugru can also endure the ocean’s salt water. Just don’t use it in direct contact with an open flame. That’s not a good idea.
My order is late, what do I do?
Although the vast majority of their orders arrive within the stated time frame, there may occasionally be some delays. Please check if the address on the order confirmation or dispatch notification they emailed you is 100% correct, and if so, allow a little extra time, as it’s more than likely to arrive.
If your order still hasn’t arrived (or if you notice the address is incorrect), please don’t hesitate to get in touch with their helpful Customer Support Team on [email protected], and they’ll sort this out for you. They usually reply within 24 hours, but it might occasionally take a little longer during busy periods.
I need to cancel/change the order. What do I do?
If you want to cancel your order or edit the address, they are normally able to do that if you notify them within 1 hour of placing your order. Any longer, do drop them a line anyway, and they will try their best to figure something out. They are unable to change order contents, but if you notify them within 1 hour, they will be able to cancel your order and issue a refund, so you can place a new order.
If you’d like you to make changes to your order, please email them at [email protected] (please state in the email subject that you want to cancel/change/edit your order) or reply to the order confirmation email.
I’ve changed my mind. Can I return my order?
You can return unused, unopened Sugru packs to them within 7 working days after receiving your order. In such cases, please drop them an email at [email protected] and let them know that you’re returning your order. Once they have received the return, they will issue you a full refund including original postage (you will need to cover the return postage).
The return address for US and Canadian orders:
Sugru, Inc. HOVS, 38120 Amrhein, ivonia, MI 48150, USA
The return address for UK and all remaining countries:
James and James Fulfilment Ltd
Burrypoint Rd, Brackmills Industrial Estate, Northampton, NN4 7BB, UK