What payment methods do you accept?
SunFrog accepts VISA, Mastercard, Discover Card, American Express, and PayPal.
How long does printing usually take?
Since they print to order, printing times will vary. Typical print time for apparel items is 5-7 business days (excludes holidays) and can vary depending on volume. Mugs are typically printed within 48 hours and will ship separately. Canvases, posters and hats typically print within 5-7 business days but will vary depending on current order volume. These estimates do not include transit time.
My package is being returned in the mail, what do I do?
If SunFrog ships your order to the address you provided and it comes back to them, it will be processed as a return to sender mail and you will be contacted at the email address provided. You will be given the option to reship to a valid address or a product refund. The original shipping costs cannot be refunded for items returned in the mail.
Am I able to change my shipping after placing an order?
SunFrog cannot change the shipping method selected after an order has been placed.
How do I cancel my order?
If you want to cancel your order, please use the “cancel my order” button and follow the steps or contact them.
How do I return or exchange my shirt?
SunFrog accept all returns and exchanges within 30 days for a U.S. domestic order and 90 days for a Non-U.S. international order. You can submit a request using your account here: Order Status. You will need your email and security key (found on your order confirmation) to access this page. Exchanges can be performed one time per item ordered. Please call or email them for additional information. For returns, they will process a refund for the original price of the shirt, not the shipping costs they paid to get it to you, as quickly as possible. Refunds typically take 3-5 business days to process once they have issued them.