If I place an order today, how fast will it get to me?
SuperJeweler has over 400,000 pieces of jewelry in stock, so most items are ready to ship out on the next business day. However, some of their fine jewelry requires additional time for the production department to alter the items to your specifications. You should allow 3 to 5 days for processing time just to be safe. Once your order ships, transit time will vary depending on the carrier. Please see their shipping page for more information.
Do your products come with any sort of guarantee?
All jewelry purchases from SuperJeweler.com come with a Lifetime Guarantee. Your purchase includes a Lifetime Guarantee against defects that may cause loss or damage to your jewelry’s setting or accent stones. In the case of diamond rings, it also includes a one-year replacement guarantee against the loss of your jewelry’s center stone. Click here for more info.
What is your return policy?
SuperJeweler has a 60-day money-back guarantee. You have 60 days from the date of shipment of your purchase to return your item and receive a full refund. As their goal is your 100% satisfaction, you may return your purchase for any reason or no reason at all. Items returned to SuperJeweler must be returned in new, unworn condition, and must include any boxes or free gifts that accompanied the original shipment. Upgraded shipping and insurance charges are not refundable.
I would like to exchange my item, but the new item I want costs more. What do I do?
If you decide on a new item before you return your package for an exchange, simply write on a copy of the packing slip (the piece of paper that came in your package) which new item you would like and provide a contact number where they can reach you. For security purposes, they do not keep your credit card number on file, so they cannot simply charge the difference to your account. If you have already sent the package back, you can call Customer Service at 1-877-888-0175, and they will be happy to help you.
Can you size a ring?
Yes, SuperJeweler.com stocks ring in a size 7 and can adjust the ring to sizes 4 ½, 5, 5 ½, 6, 6 ½, 7 ½, 8, 8 ½, or 9 free of charge. If you need a size that is not in this range, please call Customer Service at 1-877-888-0175 to see if it is possible to get a ring in the size you want.
What are my shipping options?
They ship for free all over the world! For a complete guide of their shipping policies please visit their shipping page. Please note that international shipments may be subject to customs fees, duties, and taxes at the recipient’s expense.
Do your products come with any sort of guarantee?
All jewelry purchases from SuperJeweler.com come with a Lifetime Guarantee. Your purchase includes a Lifetime Guarantee against defects that may cause loss or damage to your jewelry’s setting or accent stones. In the case of diamond rings, it also includes a one-year replacement guarantee against the loss of your jewelry’s center stone.
If I return my order for a refund, how long will it take to show back up in my account?
Once they receive your package at their facility, the return will be processed within 2-3 business days. As soon as your return is processed, you will receive a confirmation email. Your money will then be refunded in approximately 5-7 business days, depending on your particular bank or credit card company.