What payment method do you accept?
You can pay through all major debit & credit card.
Do you ship Internationally?
Yes. They ship Internationally.
Can I order over the phone?
No, at this stage they cannot accept telephone orders.
I have seen something in-store but it is not online. How can I find it?
Please contact us either by telephone on + 44 (0)203 205 3380 or via email at service at [email protected]
with the product name and they will be able to provide you with more information.
What is your return policy?
The East India Company Food & Beverages offer a 30-day return policy on all items, excluding those that are:
*Personalised or customised to specific requirements
*Perishable (e.g. any food and beverage items)
Details on which products are returnable can be found under the “Delivery & Returns” title on each individual product page. Return delivery is free for UK customers. International customers will need to cover the cost of returning any unwanted items to them. Unwanted items can only be returned provided that all packaging remains unopened, any seals remain unbroken and that the items are returned in their original condition to them. To return the unwanted item(s), simply send an email within 30 days of the date on which the goods were delivered to [email protected]
with the following details:
*Your order number
*The item(s) in the order that you wish to return
*Reasons for wanting to return the item(s)
*Whether you want to return the item(s) in the post or at our London store
On receipt of your email, they will issue you an RMA number and send to you via email:
*A return label if you choose to return the item(s) in the post; or
*Details for returning the item(s) in-store if you choose to return the item(s) at their London store.
If you choose to return the item(s) in the post, you will need to print out the return label, attach this to the outside of your package and drop this package off at your nearest Post Office. Please do make sure to pack the unwanted item(s) carefully to avoid any damage in transit. Their London store address is 7-8 Conduit Street, London, W1S 2XF, United Kingdom. Once they have received and reviewed the returned item(s), they will process your refund within 5 working days of receipt. Please note the delivery charge for the original order will not be refundable.