What is the payment method?
The Edinburgh Woollen Mill accepts VISA, Mastercard, Maestro, American Express, and PayPal.
Can I track the status of my order?
Once you have ordered online, you will be able to track its status. Log onto your account, select ‘My Orders’ where you can then view the details of pending or completed orders. You will receive a confirmation email when you submit your order and also a dispatch email when your items are on the way.
Will I have to sign for the delivery when it arrives?
Your delivery will require a signature on arrival.
What happens if no one is in when my parcel arrives?
Up to 2 attempts will be made to deliver your parcel, If no one is available to receive your parcel, you will be left a card with details explaining that your parcel has been left with a neighbour or returned to the depot with details of how to arrange delivery or collection in person.
What is the return policy?
If you are not 100% satisfied with the item you have ordered, they will give you a full refund provided that you return the item to them within 28 days of receipt and in a re-saleable condition - i.e. in their original packaging, unworn, unwashed and complete with their original labels.
Will you send me confirmation when you receive my parcel?
Unfortunately, The Edinburgh Woollen Mill is unable to directly confirm with the customer when they have received your returned items. Their returns are delivered back to them within 2-3 working days.
How long will my refund take to process?
Once you have returned your online goods by post to their fulfilment warehouse, the item will be checked. Once processed, a credit transaction will be made for the returned goods directly back to the debit, credit or charge card you used to pay for the items on your original order. Please allow 10 working days after their receipt of the goods for the credit to appear on your account. Alternatively, if you return your goods purchased online to your local Edinburgh Woollen Mill store, the refund will be processed immediately as long as the goods are re-saleable.