How can I pay?
Payment can be done by VISA, Mastercard, American Express and PayPal.
Where do you deliver?
The National Gallery delivers worldwide.
Can I return the item?
Any goods to be returned must be returned, along with their original invoice, to the address specified on the invoice for the goods. Returned goods should be sent by recorded delivery. The National Gallery usual returns policy does not apply to made-to-order goods such as prints and personalized greetings cards, which cannot be returned or exchanged unless faulty. There are specific terms in relation to Prestige Flowers and Wine which can be found here. In some cases, The National Gallery may require you to return defective goods to The National Gallery at its cost.
How can I cancel the contract?
If you change your mind, you may cancel the contract between them at any time within 14 days of receiving the goods. If you do cancel your order before it is dispatched, you will receive a full refund of the price paid for the order within 14 days of you telling us you want to cancel. If you cancel your order once you have received it, please return the goods to them as soon as possible, in the same condition in which you received them and not later than 14 days of you telling them you want to cancel. You will be responsible for the cost of returning the goods, and you will receive a refund of the purchase price within 14 days of receiving the goods back. See also their Returns Policy below. The National Gallery usual cancellation policy does not apply to made-to-order goods, which cannot be returned or exchanged unless faulty, exhibition tickets and audio purchases.
Can I change my order from Home Delivery to Click & Collect?
If you need to change the original delivery method selected, please contact their Customer Service team on 0207 747 2870 as soon as possible. Their call centre opening hours are Mon - Fri: 9 am - 5 pm. Home delivery orders are processed within 24-48hrs of receipt and they will only be able to change the delivery method if your order has not been dispatched from their warehouse.