What are payment methods for The Royal British Legion Poppy Shop?
The Royal British Legion Poppy Shop accept payments through all major Credit/Debit Cards and PayPal.
Where does The Royal British Legion Poppy Shop ship?
The Royal British Legion Poppy Shop provides Worldwide shipping.
Can I cancel my order?
If you order over the phone or online you have the legal right to cancel your order within seven working days of receipt of the goods. You will only be able to exercise this right if you return the goods you ordered at your own cost and in a resaleable condition. During busy periods, such as Remembrance and Christmas, your order details may be prepared up to three days before your order is ready to be dispatched. Cancellations and amendments are not possible on orders placed during this period. Remembrance period is defined as any order taken between midnight on 29 October to midnight on 27 November 27. The Christmas period is defined as any order taken between midnight on 3 December to midnight on 31 December.
Can I exchange an item?
They are happy to accept items for an exchange providing they fall under our 14-day return policy. Items returned under The Poppy Shop's 14 day returns policy must be unopened with any seals and shrink-wrap intact. Please specify the item you require in exchange for the returned item. For hygiene reasons they cannot accept hats, earrings or hand sanitiser unless they are faulty.
How do I make changes to my order?
Unfortunately, once you have placed your order, though they will try, it is unlikely that they will be able to alert their fulfilment team in time and so you will still receive your order. Upon receipt, you can, however, return unwanted goods in exchange for another item or a refund, provided the goods are returned unopened and in a resaleable condition.
How much do you charge for delivery?
They give you four delivery options:
- Free Standard Delivery -the UK and BFPO Delivery Orders £50 and over (the UK only) – Free: They dispatch orders Monday - Friday. Please allow between 3-5 working days
- Standard Delivery - UK and BFPO Delivery Orders under £50 (the UK only) - £3.99: They dispatch orders Monday - Friday. Please allow between 3-5 working days
- European Delivery £14.00: Orders to European destinations are usually delivered within five working days although they do ask that you allow up to 14 working days.
- Rest of World Delivery £28.00: Orders to the rest of world destinations are usually delivered within 14 working days.
Please note that the standard delivery prices include cover for orders up to the value of £46 and The Royal British Legion cannot be responsible for items lost in transit beyond this value. All products are sold on a Delivery Duty unpaid basis, so please be aware that recipients outside the EU may have to pay import duty or other taxes. Please check these details before placing an order. They cannot mark orders as a gift.
Where is my order?
To check the status of your order, please log in to “My Account” and once you are logged in you can then click on the My Orders link and check the status of your order. Alternatively, you can contact the Poppy Shop at 0300 1239 110. Lastly, please report any missing orders or items to them within 28 days of placing your order.
How else can I support The Royal British Legion?
There are many other ways you can support them, visit the Support Us section of their website to find out more.
What does The Royal British Legion do?
The Royal British Legion provides welfare to the whole Armed Forces family - serving, ex-Service and their dependants. They also campaign on a range of issues affecting Service people, are the custodian of Remembrance, run the annual Poppy Appeal and are one of the UK's largest membership organizations. Read more about The Royal British Legion's work.
