What is Travelcircus payment method?
Travelcircus accepts VISA, Mastercard, American Express and PayPal.
Where can I find my booking confirmation?
Your booking confirmation will be emailed to you immediately after you have made your booking.
When will I receive my tickets for the event, which are included in the offer I have booked?
They have set the dispatch date of electronic tickets to seven days before the start of your journey. Tickets that have been created for events in paper form, however, can be obtained directly at the reception of the hotel you have booked. For information on how to hand over your tickets, please refer to the “Conditions” of your offer on their website.
Until when can I cancel my trip?
You can cancel any booking with them free of charge within 24 hours of successful booking. To do this, please contact their Service Team at +49 30 5444 55 800 or send them an email to storno@travelcircus.de with the details of your trip.
In the case of later cancellation requests that are closer to the arrival date, a cancellation fee must be paid. The cancellation fee can be found in their terms and conditions under Section 5.3.
Do I have a general right of withdrawal with Travelcircus?
According to § 312 g II No. 9 GB, the general 14-day right of withdrawal for distance contracts does not apply to travel contracts, accommodation contracts, train journeys or other travel services. However, Travelcircus always tries to meet your change requests.
You can cancel any successful booking with them within 24 hours free of charge. In the case of later cancellation requests that are closer to the arrival date, a cancellation fee must be paid. The cancellation fee can be found in their General Terms and Conditions under Section 5.3.
Is it possible to travel to all hotels with children?
In general, it is possible to take children with you to most of their partner hotels. However, they recommend that you read through the “conditions” of the respective offer in advance in order to determine prices or possible exceptions.
