What is VaporDNA payment method?
VaporDNA accepts VISA, Mastercard, American Express and Discover Card.
Do you ship Worldwide?
Unfortunately, VaporDNA is unable to ship Worldwide. VaporDNA ship to selected countries provided at checkout.
What is VaporDNA return policy?
Please contact their Customer Service Team at [email protected]
to initiate a return request. Please provide as much information as possible including the Order #, Full Name, Address, Phone Number, the reason for the return. Please note that we may request for you to email photos and/or a video of damaged or defective merchandise prior to sending the items back. They may also provide you with troubleshooting steps, as it is required to speed up the return process and assist you in avoiding any return processing fees.
What is VaporDNA return shipping cost?
The customer will be responsible for return shipping charges for non-defective items. All shipping charges are non-refundable.
What if I refuse the order?
If either the customer or shipping carrier refused the packages for any reason, the cost of shipping is non-refundable. If your order received free shipping, their cost of shipping the order will be deducted from your refund.
Will I be able to get a refund?
Refunds may only be issued back to the original payment (credit card, debit card) or as a store credit. VaporDNA is not responsible for refunds to a Prepaid Card or a cancelled credit card in the event the cardholder no longer has possession of it.