How to buy?
Purchasing courses through Virtual College is like purchasing goodies on Amazon or eBay! You simply put the course(s) you wish to purchase in your basket and change the quantities to show how many courses you wish to buy (bare in mind one course is for one person). Once you are happy with the quantity, click ‘Update Quantities’ and ‘Checkout’. You will then be able to pay for the courses via card or PayPal. Once you have made the payment, you will receive a welcome email from their system confirming your details to log in with.
Is there a discount if I buy several courses?
Discounts are available for purchases of more than 10 courses. If you want to talk to us about a bulk discount, please call their Sales Team on 01943 605 976 option 1.
Do the online courses contain sound?
Yes, Virtual College courses include sound. But please do not worry if your computer does not support sound, as the narration is covered in an optional text box at the bottom of each screen.
Is there a refund policy?
They want you to be completely satisfied with your course. They offer a 30 day, no hassle, no quibble, money-back guarantee if you are not 100% satisfied. To request a refund, you should email their learner support team with your receipt stating why you would like to be reimbursed. You must not complete the course or print your certificate in order to make a valid refund claim.
Is there a test at the end of the course?
Yes, there is an online assessment at the end of the course. You will be given six attempts to pass. If you fail the 6 attempts, you will need to purchase the course again via their website.
How long does it take to study a course?
If you are buying a course online a guide to how long it should take you to complete is usually given within the course description under the heading “Duration”. Virtual College does not set a time limit for courses to be completed. You can log in and log out as many times as you want and resume from where you left off. The training can be completed over as long a timescale as you want, there are no deadlines. However, if your employer purchases courses for you to take as mandatory training, they may set a time limit for your completion.
Can I access a course from anywhere?
Yes, you can complete a course from any computer that has internet access.
I have lost my certificate, how do I get another copy?
You will need to log into your record and go to your ‘Completed Learning’ / ‘Awards’ tab on your record. This part of your record shows all your completed courses and from here you will be able to save and print your certificate.
Do you send posted certificates?
The only certificates they post out to users are for the Level 2 and 3 Food Hygiene courses, as there is an extra cost to have this certificate posted out.