What payment methods do you accept?
Youngblood Mineral Cosmetics accepts VISA, Mastercard, American Express, Discover Card and PayPal.
Where does Youngblood Mineral Cosmetics deliver?
Youngblood Mineral Cosmetics delivers Worldwide.
How can I track my order?
After your order is placed, you will be emailed an order confirmation. Once your order is shipped, you will receive a shipping confirmation email with your tracking information where you can track and monitor the delivery status of your Youngblood order. You can also view the status of your order by visiting www.ybskin.com and logging in to My Account with your user ID and password. Click on your order number. Please note, that FedEx may not have tracking information available for up to 12 business hours after the order has shipped. All previous order history can be viewed under the My Account section on the website.
I received a damaged/defective item. What do I do?
Youngblood Mineral Cosmetics will take back any damaged/defective item that was purchased from YBSkin.com for a refund within 60 days of its original sale. Please contact their Customer Success department at expert@ybskin.com or by calling +1(800) 216-6133.
What is your return policy?
If you are not completely satisfied with your purchase from ybskin.com, you may return it within 30 days of receipt and they will provide a full merchandise refund in the original form of payment. Any returns initiated after the 30-day window will receive a store credit in the total of the order.
Please note, shipping fees are non-refundable.
To return or exchange your merchandise, simply include a note in your return shipment which must include:
1. Your email address
2. Your order number which can be found on the confirmation email or your ‘My Account’ page.
3. A brief explanation of why you are returning the product.
Enclose your note with the item(s) and ship pre-paid* and insured to:
YOUNGBLOOD MINERAL COSMETICS
ATTN: RETURNS DEPT.
4583 ISH DRIVE
SIMI VALLEY, CA 93063
Please note that only Youngblood products purchased from ybskin.com can be accepted for return. For returned purchases with a credit card, it is not uncommon for financial institutions to take up to 30 days to credit your account.
When can I expect my refund?
Please allow two (2) weeks for them to receive your return package. Once delivered to their fulfilment centre in Simi Valley, CA, you can expect your return to be processed within 7-10 business days, depending on your banking institution.