What is your returns policy?
You may return items you’ve purchased but they must be unopened, and that’s within 30 days of delivery for a full refund. Ziani Beauty will also pay the return shipping costs if the return is a result of their error, for instance, you received an incorrect or defective item. However, Ziani Beauty cannot accept returns for change of mind. For health and safety reasons any items that are returned will be destroyed.
What are the available shipping options?
Ziani Beauty are currently only shipping to Australia and New Zealand. Contact Ziani Beauty if you want your items to be shipped to other locations, and Ziani Beauty will look at shipping to your country in future.
How much does shipping cost?
Shipping will be charged at a flat rate fee of AUD9.95 for orders under AUD100 to Australia or AUD30.60 for orders under AUD200 to New Zealand. What’s amazing is that orders above AUD100 to Australia and AUD 200 to New Zealand will be shipped FREE OF CHARGE. Ziani Beauty offer a flat rate express shipping for Australian Residents only of $16.95
How long does shipping take?
Australia: 1-3 Business day to Capital Cities (excluding Perth), and 3-10 Business days for Regional Areas and WA
New Zealand: 4-6 Business Days