What happens if a product I buy is out of stock?
In the instance that this happens, Cherry Banana will offer a no-hassle refund, exchange or store credit. You will be notified when your order was placed.
What if I’m not home when my order arrives?
If you’re not home when your order arrives, Australia Post will leave a delivery notice card and return the parcel to the local post office for pickup. If you prefer, Cherry Banana can add an ‘authority to leave’ to your delivery instructions, so Australia Post will leave the package in a safe place at the premise instead.
What is Cherry Banana’s Returns and refunds policy?
Cherry Banana want you to be completely confident about every order you place, so they have an easy and hassle free 30 Day Warranty on faulty products from the date in which the product arrives to you. You can learn more about their Returns & Refunds policy.
What are Cherry Banana loyalty dollars?
Cherry Banana loyalty dollars is Cherry Banana’s way of thanking their customers for shopping and interacting with their website. Think of this as Cherry Banana cash, you can use them to save money on your purchases, or if you have earned enough, get your next purchase for FREE. If you are a member, Cherry Banana will automatically add your dollars to your account when you make a purchase or write a review.