What is Fresh Start payment method?
Fresh Start accepts all major Credit/Debit Card.
Where does Fresh Start deliver?
Fresh Start delivers within the NZ.
What days and times do you deliver?
Their delivery days are Saturday, Sunday or Monday depending on your location and what product you are ordering. Their main delivery times are Sunday afternoons and evenings, however, for some suburbs in Auckland and Wellington they’re able to offer Monday afternoons. With their regional service, they deliver on Saturdays and Mondays between 7 am and 5 pm.
What is your cancellation policy?
In order to create your food bag each week, their team starts sourcing immediately after orders lock at Sunday midnight. Once the ingredients for your bag have started to be sourced, they are unable to accept cancellations after this point.
When will my refund processed?
They process all refunds immediately. Depending on your bank’s processes, it can take as little as a few hours or up to 10 business days for a refund to appear back in your account.
I’m missing an item in my Food Bag. What should I do?
If you happen to have an item missing from your bag, firstly, please accept their apologies and let them know right away.
Contact their Customer Love team here so they can make it better and get you what you need.
They have an incredible team who hand-pick thousands of boxes (they don’t use big clunky machines, they pack your box with love and care) and take great pride in piecing together your delivery.