How to return my order?
You can return the order within 30 days. Kickers will happily refund or exchange your items purchased from the website. For more information regarding the returns & exchange process, please visit the Delivery & Returns section of the website.
Which delivery companies do you use?
Standard Delivery orders are sent by Royal Mail and Express Delivery orders are sent with DPD or DHL.
Can I cancel my order?
Sorry to inform you that Kickers is unable to cancel an order once it has been placed.
Do I have to pay to return an item?
No, you don't have to pay for return it's free within the UK. If you are outside the UK, youβll need to pay for shipping (although you will be reimbursed in the event of a faulty item). See Returns Policy for more details.
What countries do you deliver to?
For information regarding the delivery options available to you, please visit their Delivery page.
I think my item is faulty. What do I do?
Their reputation for quality products and service is very important to them, so rest assured that they'll do everything they can to resolve this issue quickly. Please reach out to their Customer Service team by visiting the Contact Us page for further assistance.
Can I cancel my order?
Due to their fast order processing service, unfortunately, they are unable to cancel an order once it has been placed.
How can I pay for my order?
You can pay for your order by credit or debit card. They accept Visa, MasterCard, and PayPal. Unfortunately, they cannot accept American Express or Maestro cards.