What is the payment method?
LUMIN accepts VISA, Mastercard, American Express, Discover Card and PayPal.
Do you ship internationally?
They are a Los Angeles based company, but they ship worldwide! Expected transit times per country can be found at check-out, but the expected range is 2-18 business days, depending on the country.
Why are some of the LUMIN products only used at night?
Your skin reacts to products differently as you sleep and will absorb the ingredients more effectively. The Moisturizing Balm, Dark Circle Defense, Recovery Oil, and Anti-Wrinkle Defense are specifically meant to be used at night to heal your skin as you sleep. The Moisturizing Balm and Recovery Oil can also be used in the daytime if extra hydration is needed.
I want to cancel or make changes to my subscription?
If you wish to cancel your subscription, please access your subscription account. Please note that we can add/remove products and change shipment frequency for subscription orders.
How can I cancel my subscription?
Please access your account in the Support Portal section above to cancel your subscription. Please note that cancellations must be processed through your account prior to your next order date. Subscription cancellation will not cancel an already processed order.
How do I update an already created order?
Unfortunately, they can’t guarantee that they can make a change on an already processed order. However, please check out their LUMIN Support Concierge in the Support Portal section above and they will be sure to help you out in any way that they can.