Marston Moor Coupons April 2025

Marston Moor accepts VISA, Mastercard, AMEX, UnionPay, JCB, Afterpay and Laybuy.

Marston Moor ships within the NZ.

When ordering a large item please ensure you provide a reliable phone number as the delivery driver will contact you with the expected delivery time.

Once payment is received, they strive to ship your order within 1-5 working days. Their dedicated carriers will make every effort to provide you with advance notice of the delivery to your specified address, upon request and whenever feasible. During the delivery, the driver will be present at the drop-off location for a period of up to 10 minutes.

They urge you to check your items for any damages BEFORE signing for them. If immediate inspection is not possible, please examine the items within 24 hours of receipt or as soon as possible. If your order has been delivered by their own delivery service, you can arrange a return or replacement directly with the driver.

For orders delivered by their partner carriers, please indicate any damaged goods on the proof of delivery document and then contact their customer service team on 0800 002 217 to initiate a return or replacement claim.

Provided the item is unopened and in mint condition, they’ll replace the item or provide a full refund. To receive your replacement or refund you must return the original item to Marston Moor. You will be provided with a no-cost return-addressed courier satchel (or similar) and process your refund or replacement within 2–3 days of receiving your item.

They stand behind their product range and work hard to provide you with affordable quality products. Sometimes, things might not work out for whatever reason, and that's why they offer an easy (change of mind) returns policy (return items within 28 days - must be unused, in re-sellable condition and with their original packaging).

The shipping for the return will also be at the cost of the buyer. This cost also applies if the item has been shipped but has yet to be received. Once they have the item in hand they will have their Returns Team assess the item and if everything checks out OK you will receive a refund of the returned goods only. The original shipping cost will not be refunded.

They reserve the right to charge a restocking fee of up to a maximum of 20% of the purchase price. Their customer service team will advise of any restocking fee if it applies to your return.