What’s our return policy?
Shouz is happy to refund or exchange any unworn or undamaged merchandise purchased online, but you have to return your items within 14 days of you receiving your goods. Please return the items to Shouz in their original shoe box and condition in which they were sent to you. Shouz may decline your refund if the goods appear to be worn, marked or damaged and not in line with the way in which they were sent.
Have you received my return?
As soon as Shouz receive your return, they’ll notify you via email to let you know they’ve got it!
When will I receive my refund?
Shouz aim to process returns and get your money back to you as quickly as possible. Please allow 1-3 business days for your refund to be processed. Depending on your Financial Institution, your refund can take anywhere from 1-7 business days to show in your account.
How will I receive my refund?
You will be refunded via the same payment method in which your order was placed.