What is the payment method?
SteelSeries accepts VISA, Mastercard, American Express, Discover Card and PayPal.
When is my order going to ship?
Your order can take up to 24 business hours (3 business days) to ship. The shipping transit time is:
* Standard: 1-7 business days
* Express: 2-3 business days
How do I track my order?
As soon as SteelSeries ship your order from our warehouse they will send you an email with your tracking number.
If you placed your order with your SteelSeries account then your order status can be viewed on your order dashboard.
If you lost your email and/or did not create a SteelSeries.com account, you can create the free account here with the same email you used during your order. Your order history will populate with automatically and provide the tracking number.
What if my order tracking says it was delivered but it’s not here?
In many instances, the shipping company will mark the package delivered early. Please allow 1-2 business days for the package to arrive after it’s been marked as delivered.
Additionally, please check with your neighbours for deliveries as it may have been left with them.
If you still do not have the package after 2 business days of being marked as delivered, please contact SteelSeries.
What is the refund policy?
In case you’re not satisfied with a product purchased from SteelSeries.com SteelSeries offer a full 30-day money-back guarantee, valid from the date of purchase. The refund includes the total on your receipt only and does not include the cost of shipping the order back.
Can I cancel or change my order after it has been placed?
Your order can be cancelled from your order history if it has not yet been processed. If you do not have an account, please create one using the same email you used during your order.
* Order History (1) > Cancel Order (2)> Select Reason > Confirm Cancel Order
If you do not see an option to cancel your order in your order history, it means your order has been processed and no longer able to be cancelled. If you want to continue with the cancellation, please refuse delivery and the package will be returned back to SteelSeries. Once they receive it, you will receive a full refund.