Can I exchange an item I bought?
It depends on item availability, and The Undone cannot guarantee item availability, but will make all possible attempts to secure the exchange item. However, the customer is liable for shipping costs back to The UNDONE.
An item I ordered is faulty. Do The Undone refund?
The Undone offers repairs, replacement or a full refund for all faulty or damaged items. However, items damaged as a result of normal wear and tear or incorrect use or abuse are not considered to be faulty or damaged and thus not eligible for a return.
How can I track my order?
You will receive a shipment notification once your order has been confirmed. You can then track your order via the link provided in the email. You can also track your order via the ‘My Account’ page at The Undone.
What items cannot be returned at The Undone?
Pierced Jewellery, Bedding / Linen, Accessories (such as magazines, candles, notebooks and water bottles), and Sale items, items purchased on sale or using a discount code.