Who am I buying from when I shop with Ticketmaster?
Ticketmaster sells tickets on behalf of third parties who provide or sponsor an event or who operate a venue where events are held. We refer to these artists, agents, venues, promoters or sponsors from whom Ticketmaster obtain tickets to sell to you as our ‘Event Partners’. As Ticketmaster acts as an agent for Event Partners, except as specified in these terms and conditions, Ticketmaster will not be held personally liable for any dispute over an event or a ticket purchase. If you are using a Site to purchase a ticket for an event that is located in Australia, then you will be contracting with Ticketmaster as agent for the Event Partner (and the tickets will be sent from Australia), regardless of whether you are located in Australia or elsewhere.
Do Ticketmaster offer refunds or replacements?
Before purchasing tickets, carefully review the event and seat selection details. Ticketmaster does not issue an exchange or refund for a lost, stolen, damaged or destroyed ticket (including where a ticket does not arrive in the mail) unless (a) Ticketmaster can identify at the Venue the actual seat corresponding to the ticket for that event, or in the case of a general admission ticket, Ticketmaster is able to identify (acting reasonably) and cancel the relevant ticket, and (b) you give Ticketmaster a reasonable amount of notice ahead of the event that the ticket has been lost, stolen, damaged or destroyed, in which case Ticketmaster will issue a replacement ticket to you for a reasonable administration fee. A change in personal circumstances does not entitle a ticket holder to return or exchange a ticket.