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Terms and conditions
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Terms and conditions
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Ticketek accepts all major debit/credit cards and Afterpay for bookings made online. Ticketek agencies accept *cash, and credit cards. Afterpay isn't accepted over the phone or via an agency.
Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets.
Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather.
View your original purchase confirmation email to check if you have purchased Refundable Tickets.
Refunds must be requested no more than 60 days after the event date.
No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. Change of mind is not an approved reason.
Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales.
Address Sydney, Australia
