What is Utrecht Art Supplies payment method?
Utrecht Art Supplies accepts VISA, Mastercard, American Express, Discover Card, JCB, Diners Club and PayPal.
Do you ship Worldwide?
Yes, Utrecht Art Supplies ship Worldwide.
Do you charge sales tax?
Yes, by law Utrecht Art Supplies is required to collect sales tax on online art supplies orders shipped to states where there is a Utrecht retail art supplies store. You can use their retail store locator to determine if they have an art supplies store in your state. Remember tax is just an estimate and is subject to change based upon county and state.
How do I cancel my order?
Please call Customer Service at 1-800-223-9132 to cancel your order. Because orders can ship the same day they receive them, the surest way to cancel an order before it ships is to speak with a customer service representative. Please do not contact them via email or fax to cancel an order. Their hours of operation are at the bottom of every page and here.
Can I track my order for art supplies online?
Yes, they offer complete order tracking capability for registered users only. Please follow the steps listed below: 1. Sign in to your account. 2. Click on the “Order Tracking” link. 3. Select the order you would like to track from the list. 4. Click on the tracking number link for real-time shipping information.
What is the order cancellations policy?
Any order that is cancelled after it has shipped from their warehouse will be subject to a 15% restocking fee. Additionally, any applicable shipping and handling charges will not be refunded to the customer.
How do I return something?
If the item was damaged, all you need to do is call Customer Service at 1-800-223-9132 to arrange for a call tag or replacement within 30 days of delivery. If you ordered the incorrect art supplies or do not want a particular item, you need to send it back to them at your own expense to the address listed below for credit or exchange. (Please include your order # and the item you want in its place). Please note, upon receipt and review of the item(s) a credit may be processed for the item(s) only. For more information please refer to our RETURNS POLICY.
Utrecht Art Supplies Attn. Customer Service 1000 S. Linwood Road Galesburg, IL 61401-9010